From March @Home newsletter
In March, there will be a transition period between our new R&M contractor Chigwell and our current contractor, Wates. We will be operating a temporary revised R&M service throughout the transition period, prior to the new contract with Chigwell starting on 1 April.
Throughout March, Wates will continue to undertake new daytime and out-of-hours emergency repairs. The target response times for an emergency repair are either four hours or 24 hours, depending on the situation. Wates will also aim to complete any other repairs that they’ve been previously assigned.
In March, Chigwell will be issued non-emergency repairs. They will contact residents to schedule an appointment within two working days of receiving the work order. Chigwell will start to book contractor appointments for some repairs from 17 March onwards. The target response time for non-emergency repairs is 20 working days or less.
Emergency repairs should always be reported by telephone 0800 035 0003. Non-emergency repairs can be reported by telephone 0800 035 0003 or by email to propertyservices@cityoflondon.gov.uk
We will continue to keep you updated about the revised service period on the repairs and maintenance page of our website.
