21 MAY 2026
REPAIRS AND MAINTENANCE UPDATE
Dear Resident,
We are writing to provide you with an update on the suspension of services provided by our contractor, Chigwell, following our previous communication on 18 May.
This week, we have put business continuity arrangements in place to maintain essential repairs. Emergency and urgent repairs are continuing, with services successfully redirected to TDK and other approved contractors. Since the change, 16 emergency callouts and 55 urgent repairs have already been attended, with additional works underway.
Our Repairs Service Desk has contacted all residents with existing appointments to confirm the status of their repair and explain next steps. Urgent issues have been prioritised and reallocated, while some routine works may remain on hold temporarily.
We are closely monitoring performance, capacity, and costs to ensure services remain effective. While emergency and urgent repairs are being delivered, there may still be delays to non-urgent work as we establish longer-term arrangements.
We are developing an interim service model to ensure a stable, sustainable repairs service while our discussions with Chigwell are ongoing.
In the meantime, please continue to report all repairs:
- By phone: 0800 035 0003
- By email: propertyservices@cityoflondon.gov.uk (for non-emergency repairs only)
Thank you for your patience as we work to minimise disruption. If you have any concerns, please raise an enquiry via home@cityoflondon.gov.uk.
Kind regards,
Peta Caine, Director of Housing
Beverley Andrews, Head of Repairs and Maintenance
related post
related press | barbican contract
3 SEPTEMBER 2025 Grade II-listed London estate maintenance to be taken in-house after contractor unexpectedly quit
MyLondon | Ben Lynch
1 AUGUST 2025 Barbican contractor won multi-million pound tender to revamp iconic site – manths later it’s quit
MyLondon | Ben Lynch
