Posted inGLERA LEASEHOLDS REPAIRS SHARED SPACES SURVEY

GLERA 60 second survey

background

At the December GLERA residents meeting, a short survey of the estate was discussed, with a view to getting a better understanding of the state of our homes, resident views on the repairs service, and as a ‘get to know your neighbours exercise’.

During January & February volunteers contacted all flats and 222 surveys were completed. A response rate of nearly 40% was achieved, which can be considered a good indication of views of the estate as a whole – although some blocks are better represented than others. Based on the 219 responses, 48% were CoL tenants, 15% private tenants and 37% resident leaseholders. 

All the results were analysed by resident Jane Carr, who produced a summary of the results with illustrative graphics which you can download below, and very much worth reading in full.

DOWNLOAD SURVEY REPORT

some stats

COMMUNAL REPAIRS

  • Nearly 60% of respondents thought communal repairs were poor 
  • Less than 10% rated communal repairs as good 

COLD + DRAUGHTY IN WINTER

  • Overall, over two-fifths (82%) of respondents reported that their flats were cold and draughty in winter 
  • By block this varied from a low of less than half in Great Arthur (44%) to the vast majority (92%) in Bayer 

OVERHEATING IN SUMMER

  • Overall, less than half (47%) of respondents reported that their flats overheated in Summer 
  • This could be affected by the time of year the survey was conducted 
  • By block this varied from of a quarter (25%) in Cullum Welch to around two-thirds (65%) in Bowater 

CONDENSATION

  • Overall, just over three-quarters (76%) of respondents reported that their flats had condensation on their windows and/or walls 
  • By block this varied from just over half (56%) in Cullum Welch to the vast majority (96%) in Stanley Cohen 

BLACK MOULD

  • Respondents were asked about black mould specifically but this was not confirmed 
  • Overall, just under half (46%) of respondents reported that their flats had black mould 
  • By block this varied from just over a third (66%) in Hatfield to three-quarters (75%) in Cuthbert Harrowing 

LEAKS

  • Overall, just under two-thirds (64%) of respondents reported that they had experienced a leak in their flat 
  • This did not vary dependent on whether the property was on the top floor 
  • By block this varied from just over a third (36%) in Cullum Welch to all respondents (100%) in Cuthbert Harrowing. (This should be viewed with caution due to the number of respondents) 

CHIGWELL

  • Overall, just over half (55%) of respondents said they had experience of Chigwells 
  • This amounted to 92 households 
  • Of those who had experience of Chigwells, a fifth (20%) said they were happy 
  • One third (33%) said their experience had been OK 
  • Of those with issues, slightly more (38%) has issues with appointments/punctuality than standard of work (33%) 
  • These results are based on 92 respondents 

CHILDREN ON THE ESTATE

  • Although most households (82%) did not have children, nearly a fifth (18%) did 
  • Fifty-nine children were reported as resident on the estate – 30 aged 10+ and 29 under the age of 10 
  • This is around the same figure as CoL estimates for the estate as a whole 
  • Potentially far more children than current services allow for