reporting repairs

If you need to report a repair call 0800 035 0003 or email 

NOTE: Repairs are not managed from the Estate Office – it is best to contact Property Services direct.

Repairs are allocated a priority from P0 for emergencies to P4 for non-urgent repairs. Depending on the type of repair, an appointment can be made at the time of the call. Click on button for more information on repairs categories and what to expect.

If you are a lease holder, use the same telephone and email address to report communal repairs, corridors, lifts etc along with repairs to windows and balconies.

contract renewal

The City of London Corporation is shortly going to tender a new contract for repairs and maintenance of our estate and have engaged consultants, Pennington Choices to manage consultation with residents.

As part of the consultation process GLERA was invited to join the Repairs and Maintenance Procurement Resident Working Group which had its first monthly meeting in January 2024.

Below you can see the programme timeline for procuring the new contract:

latest updates

R+M contract update

Repairs and maintenance contract has gone out to tender. Read highlights of the tender package...

Section 20 notice | GLERA response

GLERA response to Section 20 notice re new repairs contract...

sewage goes to committee

Housing Management and Almshouses Sub-Committee Monday 3 June 2024 Resident Councillor Ceri Wilkins highlights the...

sewage under crescent house

GLERA respond to CoL letter about sewage overflow under Crescent House...

two new contracts proposed

Section 20 notices were recently issued to Leaseholders giving notice of the City's intention to...

new contract | draft tender questions

GLERA are being asked to feedback on the draft tender documents for the new repairs...