The Estate Office is under Great Arthur House – the entrance faces on to the carpark, across from the community centre.

Our Resident Services Officer is Allison Panks and she takes the lead on helping residents with housing related issues, essentially anything related to your home or tenancy. Allison will also promote resident involvement and engagement, for example supporting the work of GLERA.

Our Estate Services Supervisor is Gavin Orr and he takes the lead on managing porters/ cleaning and gardening services.


Monday, Tuesday, Thursday, Friday: 8.00 am – 4.00 pm closed 1.00 pm -2.00 pm
Wednesday: 8.00 am – 1.00 pm
020 7253 2556
Out of hours urgent estate matters: 020 7256 6583

Report any issues to the Estate Office or

Repairs should now be reported directly to property services on 0800 035 0003

020 7332 3937 (ask for housing rents)

Call the Estate Office on 020 7253 2556

020 7332 1343

Check the City of London website for dates of walk abouts, drop ins and other estate related info, such as estate services report, fire risk assessment etc

weekly bulletin

You will find Estate Office weekly bulletins on the noticeboards across the estate and on the window of the Estate Office. Scroll through the gallery below for the most recent posters.

guest flats

The following information is taken from the CoL website April 2024 – rates may have changed so do check by contacting

Golden Lane Estate is able to offer guest accommodation, the rooms are located over three floors in Crescent House.

There are three single and three double rooms available. For more information and photos of the rooms see the PDF below.

Bookings can be made in person, via email Golden Lane Guest Rooms or on the phone 077 1560 2676.

The current prices are:

Guests of Golden Lane Estate residents:

  • Single: £30 per night (Maximum 1 person allowed) +£5 per booking if you are not bringing your own bed linen
  • Double: £40 per night (Maximum 2 people allowed) +£5 per booking if you are not bringing your own bed linen

Please note, the maximum stay is 14 days.

CoL Website, Golden Lane Estate

housing team structure

In 2022 as part of a review of staffing arrangements across the City of London Corporation, the Housing team made some changes to local estate teams and some of its ‘back office’ services. 

We are phasing out certain job roles and introducing some new ones, but overall staffing levels on your estate are not changing. 

The current Estate Manager and Estate Officer posts, which deal with both housing and estate matters, are being phased out. We are bringing in new specialist job roles which will have clearer responsibilities. These new posts will continue to be based locally on your estates. 

The changes are intended to make it clearer who is responsible for what, and to improve customer service and estate standards on City of London estates. 

CoL, Changes to the Housing Team April 2022